Refund Policy

Secure Ticket Transfer protects payments through a protected payment workflow. Funds are only released to the seller after the transfer has been confirmed by the buyer.

What counts as "delivered"

A transfer is considered delivered when the seller has initiated the official ticket transfer (e.g., through Ticketmaster) AND the buyer has accepted it in their own account, OR the buyer marks the ticket as received in Secure Ticket Transfer.

Payout hold window

Payouts to sellers are held by default until the buyer confirms receipt.
If the buyer takes no action, payout is auto-released after the event start time, provided no dispute is open.
Opening a dispute freezes the payout immediately, even if it was scheduled to release.

When you are eligible for a refund

Seller never initiated the transfer.
Ticket transfer was reversed, cancelled, or duplicated.
Seller is unresponsive past the agreed transfer deadline.
Tickets do not match the listing (section, row, quantity).

When refunds are NOT issued

Buyer changed their mind after receiving valid tickets.
Buyer missed the event after receiving valid tickets.
Payment was made outside the Secure Ticket Transfer protected workflow (e.g., Interac e-Transfer, DMs).

Secure Ticket Transfer is a peer-to-peer transaction coordination layer. We provide safer transfers and reduced fraud risk through verification, payout holds, and dispute review — not a guarantee of ticket legitimacy.