Where is my money while a transfer is in progress?

Funds are secured through Stripe, the platform's payment partner. The seller does not receive the money until you confirm receipt of the tickets.

When does the seller actually get paid?

After the buyer confirms the tickets were transferred and work, or after the review window passes without a dispute.

Is there an internal wallet I need to fund?

No. There is no Secure Ticket Transfer wallet, no top-up, and no balance. You pay per transaction with your card; sellers receive direct payouts to their bank.

What payment methods are accepted?

Credit and debit cards through Stripe. Card payments preserve your chargeback rights as an additional layer of recourse.

Protected Payments — Secure Ticket Transfer

Protected Payments

Payments held securely until the buyer confirms receipt, then released to the seller through Stripe. No internal wallet, no balance — just protection.

4 min read Updated June 29, 2026

Protected payments are the core of every transaction on Secure Ticket Transfer. When you pay, the money is held — not handed to the seller. It's released only after you confirm the tickets were received and work.

How it works, step by step

Buyer pays. Card payment is processed through Stripe and held securely.
Seller is notified. The seller sees payment confirmation but has not received the funds.
Seller transfers the tickets through the original issuer (Ticketmaster, AXS, SeatGeek). See how ticket transfers work.
Buyer confirms receipt inside the transaction room after the tickets appear in their issuer account.
Payout is released to the seller through Stripe to their connected bank account.

Why it works

Sellers can't take the money and run. The structural incentive to scam is removed.
Buyers don't pay before delivery. Even though payment is authorized up front, it's not handed over until the tickets work.
Disputes have something to dispute. If the transfer fails, the funds are still recoverable — they haven't been paid out yet.

Powered by Stripe

Stripe handles payment processing, identity verification, and payout infrastructure. Secure Ticket Transfer is the protected coordination layer around the transfer itself — we are not a bank, escrow company, or ticket issuer. Stripe's scale and compliance posture is what makes this protection possible at low fees.

No wallet, no top-up

Some platforms ask you to fund an internal balance or wallet. We don't. Every transaction is paid per-listing with your card; sellers receive direct payouts to their bank account. Nothing sits in a platform-controlled balance.

What protected payments don't replace

Card-issuer chargeback rights — those still exist as an additional safety net.
Issuer refund policies for event cancellations — those are handled by Ticketmaster, AXS, etc., per their own terms.
Sensible buyer behavior — read the listing carefully before paying.

Frequently asked questions

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