When do I receive my payout?

After the buyer confirms the tickets or after the review window passes without a dispute. Payouts go through Stripe to the bank account you connected during onboarding.

What protects me from chargebacks?

Transfer evidence uploaded inside the transaction room, the timestamped status history, and the in-platform message thread. Chargebacks are contested with this evidence.

Can I sell without completing payout verification?

You can list, but no protected payment can be released to an unverified seller. Complete Stripe onboarding before listing to avoid delays.

Seller Protection

Seller Protection on Secure Ticket Transfer

Verified buyers, payout protection, evidence collection, and a dispute process that weighs both sides.

4 min read Updated June 29, 2026

Seller protection is what makes peer-to-peer ticket sales sustainable. Without it, bad-faith disputes and chargebacks would make honest selling too risky. On Secure Ticket Transfer, protection is built into every transaction.

What protects you

Verified buyers

Every buyer has a verified email and phone number before they can initiate a transaction. Throwaway accounts and bot fraud are filtered out before they ever reach a listing.

Payout protection

Payouts are released through Stripe after the buyer confirms receipt or the review window closes. Once released, payouts follow Stripe's standard payout protections.

Evidence collection

The transaction room records every status change, every message, and every timestamp. Upload your transfer confirmation immediately — it's your strongest piece of evidence in any dispute.

Dispute handling that weighs both sides

The dispute process is evidence-driven, not buyer-favorable by default. A seller with a clean transfer record almost never loses a dispute. See buyer protection for the symmetrical view.

How to stay protected

Complete payout verification before listing.
Transfer through the official issuer to the buyer's verified email.
Upload transfer confirmation evidence inside the transaction room.
Keep every conversation on the platform — texts and DMs are not evidence.
Refuse off-platform payment requests, no matter the buyer's reason.

What's not covered

Tickets that turn out to be counterfeit or already used.
Transfers that fail due to seller error.
Listings that misrepresent the section, row, or ticket type.
Off-platform transactions.

For the full breakdown, read seller protection explained.

Frequently asked questions

List your tickets safely

Verified buyers, protected payouts, and dispute support — start with payout verification.

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